Privacy Policy

Personal Records/Client Consultation forms are completed for a variety of Holistic Therapies. These Personal Records/Client Consultation forms are held for Ten years. A client can view their Personal Records/Consultation Forms at a mutually agreed time at Essential Soul Wellbeing location.

Personal Records/Client Consultation Forms are completed at the time of first Treatment by client. The information required is for your safety and to benefit your treatments, whilst all Holistic Therapies are safe, there are certain contra-indications which may require special attention. The information is treated in the strictest of confidence at all times.

Personal Information/Client consultation forms are kept securely in a locked secure document container which only myself has access to.

If clients book appointments by mobile phone/text/messenger my mobile phone/laptop/tablet are all password protected also my mobile phone has finger print recognition which can only be accessed by myself.

No information will be passed on to third parties.

Covid-19 Client Health Questionnaires are destroyed after twenty one days as required by Government Guidelines.

Terms and Conditions

  • Packages cannot be used in conjunction with any other special offers at Essential Soul Wellbeing.

  • Packages to be used by one person only.

  • I operate a 24-hour cancellation policy at Essential Soul Wellbeing. Unforeseen problems do occur however I would appreciate notice, so that your appointment can be given to another client.

  • Mobile phones, you are politely requested to respect the ethos of treatments by switching off/or putting on silent of your mobile phone or any other electronic device during your treatment.

  • Children, due to my insurance policy I would ask that you do not bring children along to your appointment. Also, there is not a waiting area/room available to clients.

  • Treatments are for persons age 16 and over.

  • Pregnancy, if you are or could be pregnant, please let me know in advance. Treatments will be tailor made to suit your needs. I will only offer treatments when you are over 16 weeks pregnant.

  • Treatments are strictly by appointment only.

  • The treatment time stated includes dressing and getting on/off therapy couch. 

  • If you arrive late for your booked appointment please be aware that this time will be taken out of your booked treatment time.

  • Appointments subject to availability and no walk ins, all treatments must be pre booked.

COVID-19 Infection Prevention & Control Policy

Essential Soul Wellbeing’s priority to customers and myself is our welfare, health and safety is paramount. Prior to reopening of Essential Soul Wellbeing, a number of changes have been implemented. During the time Essential Soul Wellbeing has been closed I have also completed The Health, Safety and Hygiene Returning to work Covid-19 course, Risk Assessment Checklist for returning to work in a Covid-19 Environment and PPE training, doffing and donning (through the WHO).

You will notice that when you next visit Essential Soul Wellbeing, I have implanted a few changes to comply with Covid-19 regulations.

​Booking Appointments​

As always only pre booked appointments can take place. 48 hours before your appointment you will be Text/emailed a Covid-19 Health Questionnaire, once received this form must be completed and submitted straight back to Essential Soul Wellbeing, failure to do so will result in your treatment not being able to take place. This form will be kept in accordance Essential Soul Wellbeing’s GDPR policy and destroyed after 21 days.

​Please Note. If you have booked a Covid 19 Vaccination within 48 hours of your appointment or recently had a Vaccination and are feeling unwell, please contact me to rearrange your appointment.

"No one should attend an appointment at Essential Soul wellbeing if they:

  • Have been told to self-isolate by NHS Wales Test, Trace, Protect because they have either tested positive for COVID-19 or have been in recent close contact with a confirmed/positive case of COVID-19, including even if you have been double vaccinated and been in contact with another person who has tested positive and are still within their self-isolation period as set out in the Welsh Government guidance;

  • Have COVID-19 symptoms, however mild, and are waiting for a test result;

  • Are a confirmed positive case and have isolated according to the Welsh Government guidance, but still have a fever, or have had a fever within the last 48 hours;

  • Are a member of the same household or extended household as someone who has COVID-19 symptoms or who has tested positive for COVID-19, and are still within the self-isolation period as set out in the Welsh Government guidance;

  • Have personally received a negative test for COVID-19 but are a member of the same household/extended household as someone who has tested positive, and are still within the self-isolation period set out in the Welsh Government guidance."

. Thank you for your cooperation in this matter.

 Client information

  • Please arrive on time, no earlier than five minutes before your booked appointment and be aware that there is no waiting room. Please use hand sanitizers provided when entering and leaving the premises.

  • Please wear a face covering before entering the building unless you have reasonable excuse not to.

  • Please follow Social Distancing Guidance within the building.

  • Please bring as little personal belongings as possible. There will be a small tray for your mobile phone/keys/purse/wallet/glasses and a box to put any clothing in while having your treatment.

  • The studio and common areas are thoroughly cleaned and aired between clients and treatments. Throughout the premises the frequency of cleaning has been increased including ventilation and making sure that all touch points are wiped clean using disinfectant products between clients and as when necessary.

  • After your treatment I will offer you bottled water which you are able to take away with you.

  • Where possible please pay by contactless/card if having to pay by cash please have correct amount as I will not be carrying a cash float, due to this I am unable to give change.

  • All towels are bagged after each treatment and will be washed at 60’C as will all uniform.

  • Please do not be alarmed as I will be wearing a full PPE as per Government Guidelines during your treatment, for each client I will be wearing fresh PPE.

 I will continue to keep up to date on the Welsh Government and HSE Guidelines as well as my Insurance and Governing Body, updating this as and when guidelines change.

Thank you for your patience in this matter.

 Pam Humphries         Essential Soul Wellbeing        23rd December 2021