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Privacy Policy

Personal Records/Client Consultation forms are completed for a variety of Holistic Therapies. These Personal Records/Client Consultation forms are held for Ten years. A client can view their Personal Records/Consultation Forms at a mutually agreed time at Essential Soul Wellbeing location.

Personal Records/Client Consultation Forms are completed at the time of first Treatment by client. The information required is for your safety and to benefit your treatments, whilst all Holistic Therapies are safe, there are certain contra-indications which may require special attention. The information is treated in the strictest of confidence at all times.

Personal Information/Client consultation forms are kept securely in a locked secure document container which only myself has access to.

If clients book appointments by mobile phone/text/messenger my mobile phone/laptop/tablet are all password protected also my mobile phone has finger print recognition which can only be accessed by myself.

No information will be passed on to third parties.

Covid-19 Client Health Questionnaires are destroyed after twenty one days as required by Government Guidelines.

Terms and Conditions

  • I operate a 48 hour cancellation policy on events. Tickets are not refundable or transferable within 48 hours of the event. You can however gift them to a friend, family member or someone else. 
    Tickets cancelled 48 hours or more before the event are refundable and transferable. 
    Please contact Pam if you require a refund or have to cancel/gift/transfer your ticket for the event. 

  • Events will commence at the published time, any late arrivals will not be admitted into the event as this disturbs the rest of the group.

  • No under sixteens permitted at events

  • I operate a 24-hour cancellation policy for one to one treatments at Essential Soul Wellbeing. Unforeseen problems do occur however I would appreciate notice, so that your appointment can be given to another client.

  • Mobile phones, you are politely requested to respect the ethos of treatments by switching off/or putting on silent of your mobile phone or any other electronic device during your treatment.

  • Children, due to my insurance policy I would ask that you do not bring children along to your appointment.

  • Please be aware there is not a waiting area/room available to clients.

  • All clients to attend their appointments alone, please do not bring someone else along with you to your appointment.

  • Treatments are for persons age 16 and over.

  • Pregnancy, if you are or could be pregnant, please let me know in advance. Treatments will be tailor made to suit your needs. I will only offer treatments when you are over 16 weeks pregnant.

  • Treatments are strictly by appointment only.

  • The treatment time stated includes getting on/off therapy couch. 

  • If you arrive late for your booked appointment please be aware that this time will be taken out of your booked treatment time.

  • Appointments subject to availability and no walk ins, all treatments must be pre booked.

Terms and Conditions


Infection Prevention & Control Policy

Essential Soul Wellbeing’s priority to customers and myself is our welfare, health and safety is paramount.

  • ​Booking Appointments

As always only pre booked appointments can take place.

​Please Note. If you have been in contact with any communicable disease or if you are feeling unwell, please contact me to rearrange your appointment.


 Client information

  • Please arrive on time, no earlier than five minutes before your booked appointment and be aware that there is no waiting room. Please use hand sanitizers provided when entering and leaving the premises.

  • Please follow Social Distancing Guidance within the building where applicable.

  • Please bring as little personal belongings as possible. There will be a small tray for your mobile phone/keys/purse/wallet/glasses and a box to put any clothing in while having your treatment.

  • The studio and common areas are thoroughly and robustly cleaned and aired between clients and treatments. Throughout the premises the frequency of cleaning has been increased including ventilation and making sure that all touch points are wiped clean using disinfectant products between clients and as when necessary.

  • After your treatment I will offer you bottled water which you are able to take away with you.

  • Where possible please pay by contactless/card if having to pay by cash please have correct amount as I will not be carrying a cash float, due to this I am unable to give change.

  • All towels are bagged after each treatment and will be washed at 60’C as will all uniform.

  • Please be aware I will be wearing PPE if appropriate during your treatment, for each client I will be wearing fresh PPE. If you wish to wear a face covering yourself, please feel free to do so.


I will continue to keep up to date on the Welsh Government and HSE Guidelines as well as my Insurance and Governing Body, updating this as and when guidelines change.


Thank you for your patience and cooperation in this matter.

 Pam Humphries         Essential Soul Wellbeing        24th July 2022

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